About this role
PVH is seeking an experienced Customer Service Operations Manager in Singapore to lead daily call centre activities and drive service levels. The role involves strategic planning, KPI ownership, workforce scheduling, and staff development to ensure high engagement and excellent customer experience. You will oversee recruitment, performance reviews and reporting, while coordinating with the Customer Service Director on process improvements and major projects. J-18808-Ljbffr
About PVH
Frequently asked questions
What does a Head of Service & Operations Excellence at PVH do?
PVH is seeking an experienced Customer Service Operations Manager in Singapore to lead daily call centre activities and drive service levels. The role involves strategic planning, KPI ownership, workforce scheduling, and staff development to ensure high engagement and excellent customer experience. …
How much does a Head of Service & Operations Excellence at PVH pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Head of Service & Operations Excellence role remote, hybrid, or on-site?
The listing is based in Singapore. Check the posting for remote or hybrid options.
How do I apply for this Head of Service & Operations Excellence role?
You can apply directly on PVH 's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.