Front Desk Administrator

Key Responsibilities: Greet clients warmly and provide excellent customer service both in person and viaphone/email. Respond promptly and professionally to client feedback, concerns, or complaints. Manage membership inquiries, bookings, cancellations, and class schedules. Maintain a clean, organized, and welcoming front desk/reception area. Coordinate with instructors to support studio operations, including class scheduling and attendance tracking. Maintain accurate client records, attendance tracking, and database updates. Handle payment transactions and retail sales of studio packages and merchandise. Assist with administrative tasks such as filing, data entry, reporting, and documentation. Support studio operations, including inventory management and supply tracking. Take initiative to identify issues and resolve problems efficiently to ensure a seamless client experience. Collaborate with team members and instructors to maintain excellent service standards. Requirements: Minimum 2 years of customer service experience, preferably in fitness, wellness, hospitality, or front desk environments. Friendly, professional, and approachable personality with strong customer service skills. Excellent communication and interpersonal abilities. Strong organizational skills and attention to detail. Ability to multitask and work efficiently in a fast-paced environment. Reliable, proactive, and able to work independently as well as in a team. Basic proficiency in Microsoft Office, scheduling, and POS systems; experience withMindbody or similar software is a plus. Willingness to work flexible shifts, including evenings, weekends and public holiday. What We Offer: Competitive salary and performance incentives. Staff wellness perks and discounts on classes. Friendly and supportive team environment.