Front Of House

Job Responsibilities: Concierge Desk Attend to all member queries, concerns, feedback and requests via phone, emails and face-to-face Execute all the opening and closing procedures, desk duties and side duties Services include: bill payment and inquiry, handling of cash float, member endorsement, member advertisements, issuance of special passes, reservation and registration of events and dining, etc. Function as part of the operations staff to provide counter and administrative coverage for the daily operation Attend to all member queries, concerns, feedback and requests via phone and email Other related ad-hoc duties as specified by management. Entrance Welcoming and managing the incoming crowd, overseeing guest management, and ensuring accurate registration To manage the team and operations in the absence of the executives and managers Possess knowledge of all security and emergency procedures Additional Duties (Executive) Support the managers in the execution and handling of tasks and side duties effectively. Support incoming associates and ensure that SOPs are adhered to. To manage the team and operations in the absence of the executives and managers Job Requirements GCE ‘O’ level and above Work experience in customer service industry, e.g. hotel, clubs, retail, etc. Good interpersonal skills and ability to interact confidently with people of all levels. The role requires to service the clients with English and Mandarin Preferably with a year of related experience Good in administration, Microsoft Office, and computers Ability to handle challenging customers 5-day work week. Weekly one day off from Mon-Sat on rotation basis and Sunday off. Public holidays off as well.