E-Commerce Operations Associate

An exciting opportunity awaits YOU to be a part of this dynamic organisation. Are you enthusiastic about e-commerce and ready to be part of a dynamic, growing team? novita is looking for a sincere, detail-oriented individual with a positive attitude to join us as a E-Commerce Operations Associate for our e-Commerce team. What we offer: 🌟 A Culture of Progress & Achievement — We foster growth, celebrate milestones, and empower every team member to reach their full potential. 🚀 An Exploratory Spirit — We challenge conventional marketing, creativity and media, encouraging bold ideas and fresh perspectives. ✈️ Shared Adventures — From company retreats to team travel trips, we believe in bonding beyond the office. 💰 Performance Rewards — Your contributions are recognized with cash incentives and encouragement programs that celebrate success. 🤝 Comprehensive Care — We provide employee welfare and benefits designed to support your well-being inside and outside of work. Job Description: Support daily e-commerce operations including order processing, delivery scheduling, and inventory updates. Respond promptly to customer inquiries via platform chats and email to provide assistance with product and order issues, including product returns and exchanges. Coordinate with Logistic Department & Courier partners to ensure deliveries and orders are picked up on time. Maintain accurate and updated product/ online store information (pricing, inventory, descriptions, banners) across e-commerce platforms. Assist to submit promotions to e-commerce platform during their campaign period. Liaise and communicate with respective e-commerce platform’s Account Manager on promotion/listings/ order matters. Prepare and generate reports. Support any other ad hoc tasks as required. Requirements: Diploma in any discipline. Proficient in Microsoft Office. Experience with Shopee, Lazada, NTUC Online or Shopify is a plus. Able to work in fast-paced and dynamic environment. Strong communication skills, self-driven and possess a positive attitude. Proficiency in Microsoft Office.