Hotel Duty Manager

Job Description We are looking for a dedicated and service-oriented Duty Manager to oversee the hotel's daily operations and ensure an exceptional guest experience. The successful candidate will lead operational teams, resolve guest concerns, coordinate inter-departmental activities, and ensure compliance with company policies and operational standards. The Duty Manager serves as the management representative during assigned shifts and plays a key role in maintaining service quality, operational efficiency, and guest satisfaction. Key Responsibilities Oversee the hotel's daily operations during assigned shifts. Lead and supervise Front Office, Housekeeping, and operational staff. Ensure smooth coordination between all hotel departments. Handle guest feedback, complaints, and service recovery professionally. Monitor room inventory, occupancy, arrivals, and departures. Conduct regular inspections of guest rooms, public areas, and hotel facilities. Ensure compliance with company SOPs, workplace safety requirements, and service standards. Prepare daily operational reports and maintain accurate shift documentation. Manage manpower deployment and respond to operational challenges. Handle emergency situations and coordinate with relevant authorities when necessary. Coach and develop team members to improve service performance. Support hotel management in achieving operational and business objectives. Requirements Diploma or Degree in Hospitality Management, Business Administration, or a related field. Minimum 3 years of experience in hotel operations. At least 1 year of supervisory or management experience in the hospitality industry. Strong leadership, communication, and interpersonal skills. Excellent customer service and problem-solving abilities. Ability to work independently in a fast-paced environment. Proficient in Microsoft Office and hotel Property Management Systems (e.g., Cloudbeds, Opera, or similar). Able to work rotating shifts, weekends, and public holidays. Preferred Qualifications Experience in boutique or full-service hotel operations. Knowledge of hotel revenue management and guest service standards. First Aid or Workplace Safety certification is an advantage. Skills Hotel Operations Front Office Management Guest Relations Customer Service Leadership Team Management Conflict Resolution Operational Planning Problem Solving Communication Time Management Incident Management Microsoft Office Property Management Systems (PMS) Benefits Competitive salary with performance incentives. Career advancement opportunities. Training and professional development. Staff accommodation (where applicable). Staff discounts and employee benefits. Supportive and collaborative work environment.