Director Of Operations, Cspo

The Director of Operations provides strategic leadership and oversight for campus and facilities operations across multiple research campuses. The role ensures that infrastructure, facilities services, and operational systems effectively support world-class scientific research, innovation, and collaboration. The Director will oversee multiple facilities management teams responsible for the delivery of integrated facilities services and ensure the seamless execution of service agreements. The role develops and implements strategies that enhance operational performance, strengthen service delivery, and drive client satisfaction across the research community. Serving as the senior operational interface with research institutes and corporate stakeholders, the Director also acts as the primary point of contact for high-level client engagement and escalation management, ensuring strong relationships and operational excellence across all campuses. Key Responsibilities Strategic Leadership & Operations Management Develop and implement operational strategies that support the organisation’s research and innovation mission. Provide oversight of campus operations across multiple research facilities, ensuring reliability, safety, and operational efficiency. Identify opportunities to improve service delivery, operational processes, and infrastructure utilisation. Support long-term planning for campus expansion, laboratory upgrades, and infrastructure improvements. Facilities & Campus Management Lead and manage multiple Facilities Managers and operational teams responsible for day-to-day campus facilities operations. Ensure seamless delivery of facilities management services in accordance with service level agreements (SLAs), contractual obligations, and organisational policies. Oversee maintenance, repairs, asset management, and building systems operations across research campuses. Ensure facilities supporting specialised environments such as laboratories, clean rooms, and adv…