About this role
Lead and supervise the Passenger Relations Team to provide luxury service to premium passengers at the airline lounge. Responsibilities include handling escalated complaints, conducting team briefings, and monitoring performance through ongoing coaching.
Requires a minimum high school diploma, though a bachelor's degree in hospitality or tourism is preferred. Candidates must have experience leading customer-focused teams in concierge, hotel front office, or aviation roles.
What they're looking for
Luxury ServiceTeam LeadershipComplaint ResolutionCoachingHospitality ManagementAviation Customer ServiceMicrosoft Office SuiteInterpersonal Skills
Frequently asked questions
What does a Passenger Relations Team Leader - Lounge at AccorCorpo do?
Lead and supervise the Passenger Relations Team to provide luxury service to premium passengers at the airline lounge. Responsibilities include handling escalated complaints, conducting team briefings, and monitoring performance through ongoing coaching. Requires a minimum high school diploma, thoug…
What skills does this Passenger Relations Team Leader - Lounge role need?
Key skills for this role include Luxury Service, Team Leadership, Complaint Resolution, Coaching, Hospitality Management, Aviation Customer Service.
How much does a Passenger Relations Team Leader - Lounge at AccorCorpo pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Passenger Relations Team Leader - Lounge role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Passenger Relations Team Leader - Lounge role?
You can apply directly on AccorCorpo's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.