About this role
Lead and supervise the Passenger Relations Team to provide luxury service to premium passengers at the airline lounge and airport. Responsibilities include handling escalated complaints, conducting team briefings, and monitoring performance through ongoing coaching.
Requires a minimum high school diploma, though a bachelor's degree in hospitality or tourism is preferred. Candidates must have experience in concierge, hotel front office, or aviation customer service, along with a proven track record of leading small customer-focused teams.
What they're looking for
Luxury ServiceTeam LeadershipComplaint ResolutionCoachingHospitality ManagementCustomer ServiceMicrosoft Office SuiteInterpersonal Communication
Frequently asked questions
What does a Passenger Relations Team Leader - Lounge at AccorCorpo do?
Lead and supervise the Passenger Relations Team to provide luxury service to premium passengers at the airline lounge and airport. Responsibilities include handling escalated complaints, conducting team briefings, and monitoring performance through ongoing coaching. Requires a minimum high school di…
What skills does this Passenger Relations Team Leader - Lounge role need?
Key skills for this role include Luxury Service, Team Leadership, Complaint Resolution, Coaching, Hospitality Management, Customer Service.
How much does a Passenger Relations Team Leader - Lounge at AccorCorpo pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Passenger Relations Team Leader - Lounge role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Passenger Relations Team Leader - Lounge role?
You can apply directly on AccorCorpo's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.