Sales & Admin Executive

Job Scope Sales Support Prepare and follow up on quotations for maintenance contracts, projects, repairs, and system upgrades. Coordinate with customers on enquiries, service requests, and project schedules. Prepare tenders, proposals, and supporting documents. Assist the sales team in contract renewals and business development activities. Maintain customer records and sales databases. Identify opportunities to upsell maintenance contracts and fire protection system upgrades. Customer Service Respond promptly to customer enquiries via phone and email. Schedule site visits and service appointments with customers. Coordinate with engineers and technicians to ensure timely service delivery. Handle customer complaints and escalate technical issues when necessary. Administrative Support Prepare purchase orders, delivery orders, invoices, and work orders. Monitor project and maintenance documentation. Maintain filing systems and company records. Assist in inventory tracking and procurement of materials. Coordinate with suppliers and subcontractors on deliveries and documentation. Prepare monthly sales and operational reports. Coordination Liaise with engineers, project managers, and technicians on work schedules. Ensure all documents required by clients are submitted on time. Support the finance department in payment follow-ups and invoice reconciliation. Requirements Diploma, Higher NITEC, or equivalent qualification in Business Administration, Sales, Engineering, or a related field. 2–5 years of experience in sales support, customer service, or administration. Experience in the M&E, construction, or fire protection industry is an advantage. Good communication and interpersonal skills. Proficient in Microsoft Office (Word, Excel, Outlook). Experience with ERP or accounting systems (e.g., SAP, MYOB, QuickBooks, Xero) is an advantage. Able to multitask and work independently in a fast-paced environment. Working Hours: 5.5 working days Monday to Friday (9:00am-6:00pm) Saturday (9.00am - 1.00pm)