Customer Service Executive (Call Centre)

About us Achievers Dream Learning Centre is a dedicated education provider who is passionate about supporting students and families on their educational journey, and our mission is to provide accessible, engaging, and effective educational services. We pride ourselves on creating a supportive environment where both our staff and students can thrive. About the role We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments and course information. Key responsibilities Parent Communication & Enquiries Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents. Address parents' questions and concerns in a professional and empathetic manner. Student Enrolment & Lead Follow-Up Follow up with prospective parents who have expressed interest in the centre's programmes. Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits. Customer Service & Relationship Management Provide a positive customer experience throughout the enquiry and enrolment journey. What we offer At Achievers Dream Learning Centre, we believe in supporting our team members to succeed. We offer a range of benefits designed to enhance your professional experience and work-life balance. We provide ongoing training and development to ensure you have the skills and knowledge needed to excel in your role. Our supportive work environment encourages collaboration and personal growth, and we value the contributions of every team member. Apply now If you are a customer-focused professional with a passion for delivering excellent service in the education industry, we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to the Achievers Dream Learning Centre recruitment team. Join us in making a difference in students' lives whilst building a rewarding career in education support services!