Admin Associate

Responsibilities: - Report directly to the Assistant General Manager. - Answer client inquiries on the several services provided by the organization. - Provide accurate information to clients on policies, procedures and service. - Apply to the Ministry of Manpower for Work Permits, following up promptly and communicating to all parties the statuses in a timely and accurate manner. - Ensure prompt and accurate documentation for all applications and processes from applying for the Work Permit to issuance to fetching/returning of the FDW-caregiver. - Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner. - Ensure all country, organization and Ministry of Manpower requirements and SOPs are adhered to. - Assist with the sales team when required. - Participate & represent on behalf of the company’s services with confidence. - Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words. - Any other duties assigned. Requirements: - 1-2 years of experience in an operational capacity in customer service and administrative roles. - Diploma or Degree in any field would be advantageous. - Certificate of Employment Intermediary (CEI Basic) is a requirement, candidates without may still be considered. - Takes initiative and able to be flexible while adhering to SOPs at the same time. - Proficiency in Microsoft Office Suite applications. - Good command of English (Written & verbal). - Experience in healthcare would be advantageous. - 5-days work week including Saturdays. - Must be ready to answer client queries at any time. - Singaporeans only. Benefits: - Attractive base salary and excellent incentive model. - Great opportunity for career development in a growing market and company. - Industry-specific training and coaching by a highly experienced team. - 15 days annual leave.