Production Support

Description: Primary Skill UnixSQL Secondary Skill Avaloq 1 JobGroup Overview Member of the Production Service team to support systems used by International Wealth Management Division IWM Engage in incident problem and change management for IWM systems Ensure requests from fronttoback users supporting IWM business are dealt with effectively and efficiently Identify cause of system issues and provide remedyworkaround for affected users as well as to escalate the problem to vendor development team Excellent communication skills at all levels with the ability to present information in a professional and mature manner Good knowledge of Avaloq Banking System is a plus 2 Responsibilities Provide daily application support and system support to IWM business on shift 7am 4pm 9am 6pm on call support and manning the IWM IT Helpdesk Maintain high performance and availability of production environment Monitor critical components of the system and troubleshoot problem areas Liaise with users to ensure production incidents are resolved on a timely basis and that remedial actions are taken Coordinate with infrastructure team development team and vendors on system upgrade release management and change implementation Manage and keep track of production issues follow up incident postmortem to mitigate root cause Work closely with development team members to provide UAT support and handle production rollout for both BAU changes and projects Work closely with regional IT teams cross IT BUs to maintain effective upstream downstream processing Participate in business continuity planning and exercises Participatesupport in regional andor global projects 3 Requirements indicate mandatory orand preferred Education Required University graduate with minimum 3 years of application support experience in application support role in banking environment financial institution Experience in supporting Wealth Management system Order Management system Execution Management System Hands on experience in Oracle 19c MSSQL UNIX and Windows operating environments Ability to multitask and prioritize under pressure Excellent analytical and problemsolving skills Willing to learn and able to adapt to different technologies Selfmotivated responsible and reliable team player Hands on experience in either Avaloq MarginMan or AWS Strong experience of working with Unix based applications ability to write scripts and work on automation Experience with job scheduling systems ideally Autosys Preferred Completed Avaloq Certification training ITIL v3 or similar qualifications Knowledge of market data and financial models will be advantage Practical understanding of FIX protocol Understanding on cloud operations microservices pythonperl and excel skill Communicates well across all levels Demonstrate basic financial understanding in FXMMEquityDerivatives and associated front to back operational workflow