Customer Service Executive

AEM Holdings Ltd. is a Singapore-based global leader in semiconductor and electronics testing solutions. The company delivers advanced test innovation, automation, and engineering solutions worldwide, enabling improved product quality and faster time-to-market in next-gen technologies. Job Summary As a CS Assistant, you will manage daily operations and shipments to meet customer requirements, handling all aspects of order shipment documentation and liaising with customers to ensure timely responses and deliveries. Responsibilities Manage end-to-end order shipment processes including delivery orders (DO) and invoices (INV) to ensure accuracy and compliance with customer requirements Communicate proactively with customers to provide timely updates and resolve shipment-related inquiries Track and follow up on orders regularly to monitor progress and ensure on-time delivery Generate and report shipment status updates on a consistent schedule to relevant stakeholders Utilize MS Office tools to document, organize, and communicate shipment information effectively Apply initiative to multitask and prioritize workload independently while maintaining attention to detail Preferred competencies and qualifications Experience using SAP software to support order processing and shipment tracking Diploma in Business or equivalent qualification Minimum O level certification