Tele-Counsellor (Contact Centre)

Job Descriptions: - Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc. - Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance. - Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved. - Enter details of all the interactions accurately in the designated interaction management system. - Maintain good soft skills throughout their interactions with Ptcp or MoP - Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP. Job Requirements: - Good communication skills in English and Mandarin - 2 years of mandatory contact centre experience - Proficiency in other languages/dialects may be required depending on programme requirements - Proficient in Microsoft Office applications - Ability to handle difficult interactions in a professional manner