Customer Service Officer (Full-Time) (Jurong & Marine Parade)

About the Role We’re looking for a cheerful and dependable Customer Service Officer to join our tuition centre's front-desk team. As the first point of contact for our students and parents, you’ll play a key role in shaping their experience with us. This role is perfect for someone who thrives in a structured environment, enjoys engaging with people, and takes pride in ensuring smooth daily operations. What You’ll Be Doing Serve as the first point of contact for walk-in customers, calls, and enquiries Assist with student registration, class scheduling, payment processing, and other administrative tasks Explain our tuition programs clearly and confidently to parents and prospects Follow up with parents on attendance, payments, and student matters when needed Work closely with teammates to manage the smooth day-to-day operations of the centre Maintain a clean, welcoming, and organized environment for students and parents Provide a positive and cheerful customer experience in line with our service values Occasionally assist at other centre locations when required Working Hours You will be working a fixed 5-day schedule : Tuesday to Friday: 10:00 PM to 9:30 PM Sunday: 8:30 AM to 7:00 PM Off days are fixed on one Monday and Sunday Locations: Jurong East / Marine Parade Who We’re Looking For Minimum Diploma qualification in any field Strong interpersonal and communication skills with a customer-first attitude Responsible, reliable, and capable of working independently and as part of a team Self-motivated, proactive, and detail-oriented Able to handle multi-tasking in a fast-paced environment Willing to travel between centres occasionally when necessary Must be able to commit to the stated fixed working hours Why You’ll Love This Job 5-day work week with fixed off-days (Fridays & Saturdays) Comfortable, fully air-conditioned and clean indoor environment Mostly seated work – minimal standing required Work directly with cheerful, innocent kids who bring surprises every day! Supportive team culture with room for personal and professional development Be part of a growing education brand with multiple centres across Singapore Endless opportunities to learn and improve in both customer service and operations Career progression opportunities as we believe in promoting from within If you enjoy meaningful interactions, like helping others, and want to work in a positive, children-friendly environment, this could be the right opportunity for you. Click “Apply Now” to send in your resume. Shortlisted candidates will be contacted within 5 working days. We look forward to getting to know you!