About this role
Manage complex safety cases involving sensitive issues like discrimination and personal threats via various communication channels. Provide high-level support to survivors while collaborating with stakeholders to improve safety service workflows.
Requires 3+ years of experience in customer service, Trust & Safety, or emergency services within a contact center environment. Must be able to handle traumatic content and work flexible shifts, including weekends and holidays.
What they're looking for
Case ManagementConflict ResolutionRisk AssessmentCustomer ServiceEmpathetic CommunicationProblem SolvingCrisis ManagementInterpersonal Skills
Frequently asked questions
What does a Safety Specialist at Airbnb do?
Manage complex safety cases involving sensitive issues like discrimination and personal threats via various communication channels. Provide high-level support to survivors while collaborating with stakeholders to improve safety service workflows. Requires 3+ years of experience in customer service, …
What skills does this Safety Specialist role need?
Key skills for this role include Case Management, Conflict Resolution, Risk Assessment, Customer Service, Empathetic Communication, Problem Solving.
How much does a Safety Specialist at Airbnb pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Safety Specialist role remote, hybrid, or on-site?
This role is remote ok, based in Singapore.
How do I apply for this Safety Specialist role?
You can apply directly on Airbnb's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.