Application Support (Client Facing)

A fintech product company is now looking for an application support to troubleshoot system issues throughout the trade life cycle. Customer Onboarding & Solution Delivery Manage the full onboarding lifecycle for new clients, including environment setup, platform configuration, connectivity establishment, integration validation, and production go-live activities. Partner closely with Customer Solutions teams to convert solution architecture into structured implementation and deployment plans. Participate in early-stage solution discussions to understand client requirements, integration flows, trading behavior, and technical architecture before deployment execution. Coordinate onboarding activities across Platform Engineering, Application SRE, and R&D teams to ensure successful delivery within agreed timelines. Validate production readiness through successful client-side testing and test trade execution before transitioning accounts into BAU operations. Support onboarding of additional product modules and enhancements for existing clients, including testing, configuration, and client validation. Configuration Management & Platform Changes Take ownership of post-production configuration requests, including liquidity provider connectivity updates, pricing configuration changes, risk parameter adjustments, entitlement management, and environment modifications. Evaluate the downstream impact of configuration updates on trading workflows, integrations, and client systems prior to implementation. Perform production changes with proper validation procedures, rollback strategies, and client communication. Maintain accurate client configuration documentation to ensure operational transparency across teams. Identify repetitive operational tasks and collaborate with engineering teams to automate recurring configuration processes. Technical Investigation & Incident Resolution Lead investigations for high-complexity technical issues beyond first-level support, including latency…