Group General Manager (Pcg)

This role is a senior group-level hospitality leadership position responsible for the overall success of all restaurants, bars, and hospitality businesses within PleasureCraft Group. The General Manager reports directly to the Founder & Managing Director and oversees outlet leaders across the group. Core Mission The General Manager must ensure every business delivers: Excellent guest satisfaction Sustainable revenue growth Strong profitability and financial discipline Main Responsibilities 1. Multi-Outlet Operations Oversee daily operations of all restaurants, bars, and hospitality concepts. Maintain service, cleanliness, safety, compliance, and operating standards. Conduct regular site visits and management reviews. Resolve operational issues and ensure SOPs are followed. Coordinate departments including operations, kitchen, bar, finance, HR, and marketing. 2. Financial Performance Own revenue, profit, and EBITDA targets. Review P&L statements and budgets. Monitor food cost, beverage cost, payroll, and operating expenses. Improve profitability through pricing, menu engineering, labour planning, and cost control. Work with finance on forecasts and capital expenditure planning. 3. Sales & Revenue Growth Set outlet revenue targets. Develop strategies for events, private dining, corporate bookings, partnerships, and promotions. Analyze sales trends and underperforming periods. Improve guest retention and repeat visitation. 4. Guest Experience Ensure each concept delivers its intended guest experience. Monitor reviews, complaints, and customer feedback. Lead service recovery and complaint resolution. Implement systems to recognize and retain repeat guests. 5. Leadership & Team Development Directly manage outlet GMs and Restaurant Managers. Conduct performance reviews and coaching. Develop leadership capabilities and succession plans. Hold managers accountable for results. 6. Training & Service Standards Establish onboarding and training programs. Ensure staff have st…