Service Technician

Repair of Customer Returns Act as the primary coordinator for customer return parts, including repair, evaluation, and disposition. Receive, log, and track returned parts from customers for repair service or investigation. Coordinate with internal teams (QA, Engineering, Production, Repair Service) to ensure timely repair, rework, or analysis. Communicate repair scope, lead time, and status updates to customers clearly and professionally. Ensure parts repair in our factory or customer site meet quality requirements. Work with the manufacturing team and get hands on training so as in order to repair returns or on-site. Coordinate and support rework activities for customer returned parts in accordance with approved instructions. Ensure rework is performed only after proper review and authorization. Verify that reworked parts comply with applicable workmanship, quality, and customer specifications. Arrange final inspection, documentation, and release prior to shipment back to customer. DMR & RMA Management Ensure accurate documentation, traceability (part number, serial number, lot number), and record retention. Customer Complaint Handling Receive, log, and acknowledge customer complaints in a timely manner. Work closely with QA, Engineering, and Operations to investigate root causes and support corrective actions. Coordinate Failure Analysis (FA) activities where required. Ensure complaint cases are properly documented and closed within agreed timelines. Compliance Ensure all activities comply with internal procedures, quality standards, and customer requirements (e.g. AS9100, ISO). Identify recurring issues or trends from customer returns and escalate for corrective or preventive actions. Requirements: ITE in Advance Engineering preferred (Mechanical /Manufacturing / Industrial / Mechatronics) 5 days work week Woodland/Marsiling Area Manufacturing Industry Interested candidates, please forward a detailed resume and email to audris@alignrecruitment.com.sg Align Recruitment Pte Ltd License No: 20C0253 Attention: Audris Teo (Reg No. R1102063)