Senior Technical Program Manager, Play Operations

Overview: Join a high-impact team driving immersive gaming experiences across a global digital platform. As a Senior Technical Program Manager (TPM), you will oversee end-to-end operational processes supporting game onboarding, content quality, and platform performance. This role focuses on ensuring operational excellence at scale—optimising workflows, improving system reliability, and enhancing developer experience. You will also contribute to automation initiatives, including leveraging AI-driven solutions to improve efficiency and scalability across operations. JD: Operations Management & Process Optimisation Own and manage end-to-end review operations, including quality, policy, and app review processes Define and track SLAs, quality benchmarks, and throughput metrics across review pipelines Identify bottlenecks and drive continuous improvements to reduce processing cycle times Automation & Innovation Implement process automation initiatives to enhance operational efficiency Collaborate on AI-driven workflows to streamline repetitive operational tasks Cross-functional Collaboration Partner with internal teams such as Product, Engineering, Trust & Safety, and Quality Engineering Align on review standards and support scalable operational solutions Incident Management & Reporting Lead incident response and root cause analysis for operational disruptions Develop dashboards and reporting frameworks to track performance and operational health Maintain playbooks, escalation processes, and decision-making frameworks Programme Execution Support program planning, track milestones, and manage dependencies across technical initiatives Requirements: Minimum 10 years of experience in operations coordination, program management, QA management, or developer support Proven ability to manage workflows, SLAs, and cross-functional coordination across multiple teams Strong written and verbal communication skills for stakeholder engagement and reporting Experience working with dashboards, tracking tools, and operational systems Strong organisational skills with the ability to manage competing priorities Preferred Skills: Experience with gaming platforms, app store ecosystems, or content review processes Background in e-commerce, marketplace operations, or large-scale pipeline management Familiarity with AI tools or workflow automation technologies Experience working in platform-based or technology-driven organisations Exposure to data analysis, reporting tools, and ticketing systems We regret to inform that only shortlisted candidates will be notified. Job Reference: R25150511 Cammy Li Xin Hui Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544