Aesthetic Clinic Manager

Clinic Manager (Medical Aesthetics) Employment Type: Permanent | Full-Time Location: Singapore Working Hours: 5.5-day work week (Monday to Friday, with a half-day on Saturday. No work on Sundays or Public Holidays.) ⸻ Join AEON Medical AEON Medical is a premium medical aesthetics clinic affiliated with PharmaResearch, the Korean biopharmaceutical company behind Rejuran®, one of the world’s leading regenerative aesthetic treatments. As we continue to expand, we are seeking an exceptional Clinic Manager to join our leadership team. This is more than a management role. You will play a pivotal role in leading clinic operations, driving business performance, developing a high-performing team and delivering exceptional patient experiences. We are looking for an inspiring leader who leads with integrity, takes ownership, thrives in a fast-paced environment and is passionate about operational excellence, patient care and people development. ⸻ Why Join AEON Medical? Be Part of a Global Aesthetics Brand Join a medical aesthetics clinic affiliated with PharmaResearch, the company behind the globally recognised Rejuran® regenerative aesthetics brand. Professional Growth Receive continuous product education, leadership development, external training opportunities and exposure to the latest advancements in Korean medical aesthetics. Career Progression Grow together with a rapidly expanding organisation where initiative, leadership and performance are recognised and rewarded. Collaborative Culture Work alongside passionate doctors and healthcare professionals in an environment that values teamwork, professionalism, accountability and continuous improvement. ⸻ Key Responsibilities Clinic Operations * Lead and oversee the day-to-day operations of the clinic, ensuring smooth, efficient and patient-centred workflows. * Coordinate clinic operations across doctors, therapists, patient service executives and support staff. * Ensure efficient appointment scheduling, patient registration and seamless patient journey management. * Maintain excellent standards of clinic cleanliness, hygiene, maintenance and operational readiness. * Oversee clinic inventory, procurement, stock control and consumables management. * Ensure equipment servicing and operational resources are properly maintained. * Monitor operational efficiency and continuously identify opportunities for workflow improvements. * Liaise with vendors, suppliers and internal departments to support clinic operations. * Ensure all operational activities comply with company standards and regulatory requirements. ⸻ Leadership & Team Management * Lead, supervise, coach and inspire a high-performing clinic team. * Foster a positive, collaborative and patient-focused workplace culture. * Conduct onboarding, orientation and structured training programmes for new employees. * Develop team members through coaching, mentoring and regular performance feedback. * Manage staff scheduling, attendance, leave planning and manpower deployment. * Conduct performance reviews and implement development plans. * Support recruitment, succession planning and employee engagement initiatives. * Promote accountability, professionalism and service excellence across the clinic. ⸻ Patient Experience & Customer Service * Deliver exceptional patient experiences and maintain the highest standards of customer service. * Build strong, long-term relationships with patients to encourage loyalty and retention. * Handle patient feedback, complaints and service recovery professionally and empathetically. * Ensure personalised, ethical and premium patient care throughout every interaction. * Continuously improve patient satisfaction and service quality. * Support doctors and therapists in delivering a seamless treatment experience. ⸻ Sales & Business Performance * Drive clinic revenue growth through ethical consultation, excellent service and effective treatment package conversion. * Work closely with doctors, therapists and patient service executives to achieve clinic sales targets. * Monitor and analyse clinic KPIs, including: * Revenue * Sales conversion * Customer retention * Repeat visits * Productivity * Appointment utilisation * Operational efficiency * Review clinic performance regularly and implement improvement strategies. * Support marketing campaigns, promotional activities and business development initiatives. * Prepare daily, weekly and monthly operational and sales reports for Management. ⸻ Compliance, PDPA …