Sales/Senior Sales Executive

Sales Actively solicit and generate new accounts as directed by the Director of Sales & Marketing through telephone prospecting, outside sales calls, site inspections and written communications Achieve daily & monthly targeted number of sales activities with effectiveness Develop business leads for the Hotel on a weekly basis Research & prepare monthly lists of key accounts to target utilizing business analytic tools such as Agency 360 Plan & conduct site inspections to qualified potential accounts Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximize groups & wholesale revenue Attend key client events & FAM trips as planned Administration Be conversant about Hotel USP’s (unique selling points) across guest rooms, function spaces, entertainment options & dining options, hours of operation Respond quickly & efficiently to all incoming sales enquiries in a pleasant manner using Hotel’s etiquette guidelines & departmental procedure. Refer leads to relevant team members where appropriate. Review in-house guest & arrivals list to flag specific VIP clients & corporate guests Provide sales and administrative support by effectively handling Sales and Business Development related documentation with accuracy in a timely manner Prepare sales reports, proposals, agreements and presentations as required by Sales and Business Development team Maintain and conduct prompt update of clients and agents’ database utilizing Envision, CRM system & Opera Assist with distribution of sales and events proposal, contracts and agreements Raise purchase orders on Birchstreet as required for Sales collateral & corporate merchandise & corporate merchandise Attend training sessions and meetings as and when required Customer Service Close communications with clients to maintain a high level of hotel’s exposure Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to dep…