IT Operations Manager

Drive end-to-end resolution of incidents, service requests, and operational issues Manage and prioritize ticket queues to ensure timely closure within SLAs Coordinate with application, infrastructure, and vendor teams for issue resolution Act as the central point for Day 2 issue triage and coordination Ensure incidents are properly diagnosed, resolved, and documented Support root cause analysis (RCA) activities and ensure follow-up actions are executed Monitor and reduce recurring incidents through proactive actions Ensure availability and stability of applications and infrastructure systems Monitor system performance, logs, and alerts to detect issues early Job Requirements: Minimum3 years’ experience.in IT operations / support management Strong hands-on experience in incident and ticket management environments Ability to coordinate across applications, infrastructure, and vendor teams Familiarity with ITIL processes and service management tools Experience in critical or 24/7 operations environments