Food Services Operations Manager

Roles & Responsibilities · Manage and oversee the entire operation · Deliver superior customer services and ensure customersatisfaction · Plan and develop customer loyalty programs · Plan new and update existing company policy · Develop the overall marketing strategy · Respond efficiently to customer questions andcomplaints · Organize and supervise shifts · Manage and lead staff (including hiring newemployees) · Training and evaluate staff performance · Forecast requirements and maintain inventory · Manage supplies (including costs control andminimizing wastage) · Nurture a positive working environment for allemployees · Monitor operations, implement innovative strategiesto improve productivity and sales