Business Analyst #10143

Job Description Industry/ Organization Type: Information Technology Consulting Position Title: Business Analyst Working Location: Jurong East Working Hours: 5 days, Mon – Fri (8:30 AM – 6:00 PM, Fri 8:30 AM - 5:30 PM) Salary Package: Basic Salary + Completion Bonus Duration: Contract Role (from start until end of Mar 2028) Key Responsibilities Oversee daily BAU operations to ensure system availability, performance, reliability, and service continuity. Serve as the main contact point for business users on system issues, service requests, enhancements, and operational queries. Manage and prioritise incidents, service requests, and change requests according to agreed service level agreements. Perform root cause analysis and work with IT teams, vendors, and technology partners to resolve system issues. Support system enhancements and releases, including requirements analysis, testing, UAT coordination, deployment support, and post-release checks. Gather, analyse, document, and validate business requirements with stakeholders. Ensure data quality, integrity, proper usage, and compliance with data protection requirements under the Personal Data Protection Act. Support reporting and analytics to provide operational insights and aid decision-making. Recommend improvements to system processes, workflows, user experience, and operational efficiency. Ensure governance and compliance with relevant policies, standards, and procedures. Maintain system documentation, SOPs, process flows, user guides, and knowledge base articles. Support vendor management and monitor service delivery in an SLA-driven environment. Review recurring issues and work with stakeholders to implement preventive measures. Perform any other related duties as assigned. APPLY NOW!!! Diploma or Degree in Information Technology, Computer Science, Business Information Systems, Business Analytics, or a related discipline. Relevant experience as a Business Analyst, Application Support Analyst, System Analyst, Product Analyst, or similar role. Experience in BAU operations, incident management, service requests, change requests, and system enhancements. Knowledge and experience in .NET and Microsoft Azure will be advantageous. Knowledge or exposure to Whole-of-Government digital tools such as ApplySG, Ogre, Opus, or Optical CMS will be advantageous. Experience in requirements gathering, process analysis, UAT coordination, release support, and deployment coordination. Familiarity with tools such as JIRA and Confluence. Strong analytical, troubleshooting, documentation, and stakeholder management skills. Able to work independently and coordinate with business users, IT teams, and vendors. Able to manage priorities in an SLA-driven environment. Good understanding of data governance, system documentation, operational controls, and compliance requirements. Kindly apply through ANY of the following methods: Submit your application by clicking the APPLY button; Email your resume to Job@anradus.com.sg. Please indicate #10143 on the email subject. Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days . If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities. Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781