Senior Airfreight Customer Service / SOE (Sales Operations Executive)

Industry/ Organization Type: Freight Forwarding/ Warehousing Position Title: Airfreight Customer Service Coordinator Working Location: Changi Cargo Complex Working Hours: 5.5 Days , Mon to Fri (9am – 6pm) , Alternate Sat ( 9am – 1pm) Salary Package: Basic Salary + Performance Bonus Duration: Permanent Responsibilities Serve as the primary contact for customers regarding airfreight enquiries. Work closely with clients to understand shipment requirements and provide timely updates. Prepare accurate quotations based on customer needs and specifications. Follow up on quotations and assist in converting them into confirmed shipment bookings. Coordinate with internal departments (operations, warehouse, accounts) to ensure smooth execution. Support SOE in daily sales coordination and customer service activities. Track shipments and update customers on status when required. Maintain proper documentation of quotations and customer correspondence. Assist with any additional duties assigned. APPLY NOW!! At least 1–2 years of experience in logistics or freight forwarding , preferably dealing with airfreight. Basic understanding of airfreight operations and terminology. Strong communication and customer service skills. Ability to handle multiple tasks in a fast-paced environment. Proficient in Microsoft Office applications (Excel, Outlook, etc.).