Senior Delivery Manager

Responsibilities: Lead the end-to-end product delivery lifecycle, from project initiation through implementation and post-go-live support, ensuring product objectives, scope, quality, and compliance requirements are clearly defined, communicated, and achieved. Develop and maintain delivery roadmaps, project plans, and implementation schedules in collaboration with the Project Management Team (PMT), ensuring milestones, dependencies, and timelines are effectively managed. Ensure delivery outcomes meet agreed scope, quality, budget, and schedule expectations. Act as the primary liaison between engineering teams, the PMT, business stakeholders, and vendors, providing clear and consistent communication on project progress, risks, issues, and key decisions. Partner closely with engineering teams to ensure technical delivery remains on track by clarifying priorities, managing requirements, removing blockers, and supporting successful execution. Facilitate stakeholder engagement across business and technical teams, ensuring alignment on product vision, priorities, and delivery progress. Champion Agile delivery practices by facilitating sprint planning, backlog refinement, daily stand-ups, retrospectives, and continuous improvement initiatives. Identify, assess, monitor, and mitigate delivery risks and issues, escalating where appropriate to minimise impact on timelines, quality, and business outcomes. Ensure all deliverables comply with organisational governance, regulatory, security, and quality standards by embedding appropriate assurance checkpoints throughout the delivery lifecycle. Drive cross-functional collaboration across engineering, design, operations, infrastructure, and business teams to ensure coordinated delivery across multiple workstreams. Monitor delivery health and provide regular status reports to senior management, highlighting progress, risks, resource requirements, and any changes to scope or timelines. Foster a culture of accountability, collaboration, and continuous improvement while supporting teams in resolving impediments and maintaining delivery momentum. Perform the responsibilities of the Scrum Master, facilitating Agile ceremonies and promoting Agile best practices. Assume the responsibilities of the Operations Manager when required in the absence of an appointed Operations Manager. Lead the delivery of large-scale, complex, mission-critical programmes involving multiple projects and workstreams. Drive programme planning, governance, execution, release management, operational readiness, implementation governance, and post-deployment stabilisation. Establish programme governance frameworks, reporting structures, delivery standards, and performance metrics. Manage enterprise-level risks, dependencies, change requests, and delivery trade-offs across multiple initiatives. Lead executive stakeholder engagement, steering committee meetings, and senior management reporting. Coordinate multi-vendor delivery activities to ensure alignment, accountability, and successful programme outcomes. Drive delivery excellence by improving Agile maturity, optimising delivery processes, and implementing continuous improvement initiatives. Mentor and coach Delivery Managers, Scrum Masters, and delivery teams to strengthen delivery capability and leadership. Support organisational planning, resource management, prioritisation, and strategic delivery planning. Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Project Management, or a related discipline. Equivalent professional experience with demonstrated expertise and achievements may be considered in lieu of formal qualifications. Minimum of 8 years' experience in software delivery, project management, programme management, Agile delivery, or product delivery. Proven experience as a Senior Delivery Manager, Delivery Manager, Programme Manager, Agile Delivery Lead, Scrum Master, or a similar role managing end-to-end software delivery. Strong understanding of Agile and Scrum methodologies, including sprint planning, backlog management, estimation, and continuous improvement. Demonstrated experience managing delivery roadmaps, project plans, milestones, dependencies, budgets, and cross-functional workstreams. Strong stakeholder management and communication skills, with the ability to engage effectively across business, technical, and executive stakeholders. Proven ability to proactively identify, manage, and resolve …