Client Relations Executive

Role Overview Apex Group is seeking a professional and service-oriented Customer Experience & Relations Executive to manage customer enquiries, feedback, complaints, and refund requests. This role plays an important part in maintaining high service standards and ensuring a positive customer experience. Key Responsibilities Attend to customer enquiries via phone, email, or in-person in a professional and timely manner Manage customer feedback, complaints, and service recovery cases Review and coordinate refund requests in accordance with company policies Liaise with internal departments and outlet teams to investigate and resolve customer concerns Maintain proper documentation and records of customer interactions and case outcomes Follow up with customers to ensure satisfactory resolution of issues Support initiatives to improve overall customer experience and service quality Perform administrative duties related to customer service operations Requirements Diploma or Degree in Business Administration, Customer Service, Communications, or related field 1–3 years of experience in customer service, client relations, or customer support roles Experience in the beauty, aesthetics, spa, or wellness industry is preferred Strong communication and interpersonal skills Ability to manage customer complaints professionally and calmly Good problem-solving skills and attention to detail Proficiency in Microsoft Office and basic administrative systems Additional Information Office-based role located at 111 Somerset (Orchard area) Supportive and professional working environment Opportunities for career development within the organization Monday – Friday, 9:00 AM – 6:00 PM