About this role
Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required. Handle level 1 customer support tactfully of inbound call, email enquiries and on-site. Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues. Where necessary, ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team. Attend daily support meeting to update new issues and resolution progress. Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.
What they're looking for
TrackingUpdating supportTroubleshootingMicrosoft Office
About Aptsys Technology Solutions Pte. Ltd.
Industry: Information & communications
Frequently asked questions
What does a IT Support at Aptsys Technology Solutions Pte. Ltd. do?
Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required. Handle level 1 customer support tactfully of inbound call, email enquiries and on-site. Analyze and clarify customer technical inquiries. Troubleshoot and resolve issu…
What skills does this IT Support role need?
Key skills for this role include Tracking, Updating support, Troubleshooting, Microsoft Office.
How much does a IT Support at Aptsys Technology Solutions Pte. Ltd. pay?
This role lists a salary of S$2,000 – S$3,000 per month.
Is this IT Support role remote, hybrid, or on-site?
The listing is based in D20 Ang Mo Kio, Bishan. Check the posting for remote or hybrid options.
How do I apply for this IT Support role?
You can apply directly on Aptsys Technology Solutions Pte. Ltd.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.