Assistant Reservation Manager - Doubletree By Hilton Singapore Robertson Quay (Pre-Opening)

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Reservations Manager, you'll support the Reservations team in delivering exceptional service by ensuring the accurate handling and processing of room reservations while maximising hotel revenue. You'll assist in overseeing daily reservations operations, monitor booking trends, and ensure reservation enquiries are handled promptly and professionally. Working closely with Sales, Front Office, Revenue Management, and other departments, you'll help optimise room inventory through proactive selling and upselling techniques while maintaining accurate reservation records. Through your leadership, attention to detail, and commitment to Hilton's brand standards, you'll contribute to achieving occupancy and revenue targets while delivering a seamless booking experience for every guest. Job Description & Requirements As the Assistant Reservations Manager, you will be responsible for performing the following tasks to the highest standards: Make sure all team members finish the Hilton University courses and pass the test. Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities, as well as the service standards and requirements. Assist the Commercial Director to finish the hotel budget and forecast. Maximize room sales and revenue for the hotel, up-selling as the highest priorities. Check daily all new reservations, cancel or change reservations, making sure information is passed to the respective departments correctly. Check daily 3-5 arrival guests or groups, making sure that the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, emails, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. Focus on any change from main guest sources and market, reporting trend changes to the Commercial Director. Make sure that all commissions are correct and follow up promptly. Make sure that all rejected business is filed by reason. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply with hotel credit policies and make sure to forecast revenue. Comply to setting rooms supply and price control. Maintain and update guest information and sales data by the Reservations procedure. Sustain high level guest service standards. Ensure that all input information is correct. Keep close attention to team members’ requirements, including attention to every team member’s workload and duties to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies related to reservations. Comply with all systems and procedures laid down by the hotel. Prioritize quality of reservations. Strictly follow brans standards. Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: Hospitality: We are passionate about delivering exceptional guest experience. Integrity: We do the right thing all the time Leadership: We are leaders in industry and our communities Teamwork: We are team players in everything we do Ownership: We are owners of our actions and decisions. Now: We operate with a sense of urgency and discipline University graduate. Minimum 4 years of experience in a similar capacity with international chain hotels. Excellent command of written and spoken English and Chinese language to meet business needs. Good communication, organizational and interpersonal skills. Able to work under pressure and deal with stressful situ…