Clinic Operations & Content Assistant

Company Overview The client is a plant-based skincare practice offering in-house consultations, treatments, and a range of skincare products. Job Summary Support daily clinic operations, customer service, content creation, and online sales to ensure a smooth client experience and effective digital marketing for a plant-based skincare practice. Responsibilities Customer Service & Front Desk Support Greet and assist walk-in clients and respond to appointment enquiries to ensure positive client interactions Manage appointment bookings, confirmations, and reminders to optimize scheduling efficiency Deliver friendly and professional customer service to enhance client satisfaction Process payments and perform basic cashiering accurately Maintain a smooth and welcoming client experience throughout visits Administrative & Operations Support Perform daily administrative and coordination tasks to support clinic operations Organize and maintain filing of invoices, receipts, records, and documents for easy retrieval Conduct stock checks, arrange stock, and monitor inventory levels to support supply management Coordinate with suppliers, couriers, and delivery personnel to ensure timely deliveries Support data entry and other operational tasks as needed Content & Social Media Support Create, film, photograph, and edit engaging content for social media and digital platforms Assist with TikTok LIVE setup, broadcasts, and related activities to support live marketing efforts Perform photography, videography, graphic design, and video editing tasks to maintain content quality Maintain content schedules and assist with social media campaigns to ensure consistent posting Support ad hoc media, creative, and digital marketing activities to boost brand presence Online Sales & Fulfilment Support Check, process, pack, and prepare online sales orders accurately for dispatch Verify order accuracy before fulfilment to minimize errors Organize inventory and prepare products for online sales a…