Ict Technician

About Us We are a close‑knit team that works like a big family — supportive, collaborative, and always helping one another grow. We value our people and offer a stable, friendly working environment with strong mentorship and real career development opportunities. About the Role We’re looking for an ICT Executive / ICT Support Technician who is passionate about IT support and infrastructure work. The role is based in Penjuru (West) with periodic deployment to customer sites. Job Scope PaperCut deployment and troubleshooting Provide PaperCut user training (on‑site), and remote support via phone and TeamViewer Manage IT infrastructure–related projects and services Maintain and proactively improve the company’s IT infrastructure including PCs, servers, network devices, printers, photocopiers, IP‑PBX, CCTV, etc. Manage, administer, and support network infrastructure including firewall/VPN and network change requests Procure and maintain inventory of all necessary hardware Act as escalation point for IT operations matters involving systems, CCTV, network, and voice services Manage network capacity and email administration such as user ID and email creation/maintenance Ensure stable operation of in‑house computer systems and network connections Support ICT infrastructure (network, servers, backup, desktop) Monitor and maintain IT infrastructure health and performance Perform any other related IT technical support work Requirements Diploma/Degree in Computer Science, Infocomm, Internetworking, or related disciplines At least 2 years’ experience in network & internet services, computer/device troubleshooting, and information systems (Fresh grads with strong fundamentals and passion will still be considered) Hands‑on experience in configuring & troubleshooting routers, switches, and FortiGate firewalls Linux, Mac, and Windows admin skills Good knowledge in virtualization (KVM, Hyper‑V, VMware) Admin experience with Office365, LDAP, Active Directory, Azure AD Experience wit…