Field Systems Technician

About the Role We are looking for a motivated and hands-on Field SystemsTechnician to join our technical team. You will be responsible for installing,configuring, maintaining, and supporting our in-house software solutions andassociated hardware at customer sites. This role requires a combination of ITtroubleshooting, hardware installation, and excellent customer service skills. Key Responsibilities Install, configure, and commission the company'ssoftware solutions at customer sites. Install and support hardware including kiosks,mini PCs, printers, scanners, tablets, barcode/QR code scanners, and otherperipheral devices. Perform preventive maintenance and correctivemaintenance for deployed systems. Diagnose and resolve software, hardware, andbasic network-related issues. Configure Windows operating systems, useraccounts, and application settings. Perform system upgrades, software patches, anddata backups. Assist with system integration involving ActiveDirectory, Microsoft Entra ID, access control systems, network devices, andthird-party applications. Provide onsite and remote technical support tocustomers. Conduct system testing and User AcceptanceTesting (UAT) with customers. Prepare service reports and maintain accuratedocumentation after each service visit. Escalate complex technical issues to thesoftware development team when required. Ensure projects and service requests arecompleted within agreed timelines. Deliver basic user training and operationalguidance to customers. Requirements NITEC, Higher NITEC, Diploma, or equivalent in Information Technology, Electronics, Computer Engineering, or a related discipline. Fresh graduates are welcome to apply. Training will be provided. Experience in IT support, field service, or systems installation is an advantage. Basic knowledge of Windows operating systems and computer hardware. Basic understanding of networking concepts (TCP/IP, IP addressing, switches, routers, and Wi-Fi). Strong troubleshooting and problem-solving skills. Good communication and interpersonal skills. Able to work independently and as part of a team. Willing to travel to customer sites across Singapore.