Security Operations Centre Lead

The SOC Lead is a hands-on operational role with team oversight responsibilities. As a player-coach, the SOC Lead works alongside SOC Operators during shift operations — monitoring, responding to, and escalating security incidents — while also providing day-to-day guidance, coaching, and light management of the team. This role is suited for an experienced SOC professional who is ready to step up into a lead position without moving fully away from frontline operations. Responsibilities: 1. Frontline Operations ▪ Perform monitoring, response, and escalation for security incidents across Singapore, including campus ACS alarms and CCTV systems. ▪ Act as a senior point of contact for staff, travellers, and agencies during security incidents. ▪ Execute event protection monitoring and movement tracking; coordinate emergency evacuations as required. ▪ Investigate, document, and close incidents in accordance with SOPs and KOPs. ▪ Report missing, damaged, or non-operational equipment, alarms, CCTV, or security systems promptly. ▪ Conduct daily and breaking news monitoring and provide timely reports to stakeholders. 2. Team Oversight ▪ Provide day-to-day guidance and oversight to SOC Operators during shift operations. ▪ Act as the first escalation point for the team on operational matters, complex incidents, and procedural queries. ▪ Support onboarding and continual training of SOC Operators, including competency checks and knowledge transfers. ▪ Conduct regular informal feedback and coaching conversations to support team development. ▪ Flag performance concerns or training gaps to the Security Operations Manager for further action. ▪ Assist with shift scheduling and coverage planning to ensure no operational gaps. 3. Reporting & Standards ▪ Maintain accurate and timely records of incidents, communications, and shift activities. ▪ Contribute to shift handover briefings, ensuring continuity of situational awareness across the team. ▪ Uphold and enforce adherence to all SOC systems, SOPs, KOPs, and operational standards. ▪ Support participation in AARs, tabletop exercises (TTX), and drills as required. *Office hours (Stand in may be required)