Day 2 Infrastructure Engineer

Role: We are seeking a skilled and proactive Infrastructure Engineer to manage, support, and maintain the IT infrastructure environment. The ideal candidate will have strong hands-on technical expertise, excellent troubleshooting skills, and the ability to operate in mission-critical 24/7 environments while ensuring compliance with security and regulatory standards. Responsibilities: 1. Infrastructure Management Manage, monitor, and maintain servers, virtualization platforms, storage devices, firewalls, and related infrastructure. Install, configure, and maintain operating systems (Windows Server, RHEL) and system management tools. Perform system upgrades, patch management, capacity planning, and performance tuning. Manage and monitor backup, recovery, and replication activities to ensure data integrity and availability. 2. Security & Compliance Manage access controls and user accounts in line with IT security policies. Support compliance with IT governance, audit, and regulatory requirements. Participate in disaster recovery planning, testing, and execution. (preferred but not mandatory) 3. Collaboration & Projects Participate in the design, setup, and implementation of new infrastructure solutions and enhancements. (preferred but not mandatory) Collaborate with vendors, service providers, and internal IT teams to resolve infrastructure issues and deliver reliable solutions. Support infrastructure-related documentation, capacity planning, and audit activities. 4. Patch Management & Upgrades Test, stage, and deploy OS patches, firmware updates, and hardware upgrades. Apply change management best practices for controlled deployment of updates and enhancements. (preferred but not mandatory) 5. Hardware & Environment Support Support and maintain enterprise-grade hardware: Dell servers, Cisco switches, FortiGate firewalls, UPS, and Dell EMC storage. Manage and monitor virtualization platforms (VMware, OpenShift/Kubernetes) and infrastructure monitoring tools (Grafana, Prometheus). Ensure high availability and reliability of infrastructure components across environments (production, staging, development). 6. Documentation & Continuous Improvement Maintain up-to-date SOPs, infrastructure diagrams, maintenance logs, and change records. Generate reports on performance, capacity, and preventive maintenance activities. Identify opportunities for automation and reliability improvements to strengthen infrastructure resilience. (preferred but not mandatory) Required Skills: 3–5 years of experience in infrastructure administration and support. Strong knowledge of Windows Server, RHEL, VMware, and enterprise hardware (servers, storage, networking). Hands-on experience with backup and recovery tools, firewalls, and system monitoring platforms. Familiarity with container platforms (OpenShift/Kubernetes), DevOps tools (Ansible, GitLab), and monitoring tools (Grafana, Prometheus).