Aesthetics Therapist/Beautician

General duties: · Record attendance at work by using online and hardcopy attendance recording systems. · Punctually operationalise Clinics or Sessions. · Ensure the comfort and well-being of the patients/customers. · Handle daily transactions, booking and scheduling of appointments. · Make post-treatment courtesy calls to all patients/customers as part of the service excellence protocol. · Follow up on patients/customers’ upcoming appointments. · Responsible for explaining to patients/customers and ensuring they understand the benefits and procedures of the various treatments. · Help patients/customers understand the costs involved in the treatments. · Ensure the cleanliness of the treatment rooms and all areas. · Responsible for inventory stock-take. · Maintain good customer relations with patients/customers, their families and referring healthcare professionals. · Assist Clinicians with the use of standard equipment. · Provide on-the-job training to fellow colleagues when needed. · Work with the team to create a positive, high-energy atmosphere. · Identify and report incidents to the clinic manager for the necessary actions. · Any other work as assigned by the clinic manager/director.