Hair Salon Supervisor

Job Description Daily Operations & Revenue : Oversee the daily operations of the hair salon. Ensure the salon meets or exceeds performance goals regarding revenue and operational costs. Staff Management : Train, hire, motivate, evaluate and direct the salon staff. Technical Quality Control : Monitor the technical standards of all hair services (cutting, coloring, styling and chemical treatments) to ensure safety and consistent premium quality. Customer Service & Scheduling : Maintain the client database, manage appointments efficiently, and handle client inquiries or complaints to provide the highest level of hospitality. Hygiene & Equipment Maintenance : Ensure the absolute cleanliness and tidiness of all salon stations, washing areas, and colour bars. Oversee the proper functioning and safety of all professional hair tools and equipment. Salon Environment : Foster a trendy, professional and welcoming aesthetic environment to promote a relaxing and upscale experience for clients. Inventory & Supply Management : Place orders for salon consumables, chemicals and retail haircare products. Manage inventory control, reduce product waste and conduct interviews for new staff members. Requirements Industry Experience : At least 5 years of proven relevant working experience in the hair salon industry, with a background as a senior stylist or team leader preferred. Leadership Skills : Strong leadership, communication and team management skills to drive a creative team. Trend & Product Awareness : Up-to-date with international and local hair trends, cutting/colouring techniques, scalp care advancements, and professional haircare products. Customer Service Abilities : Excellent interpersonal and customer service skills, with a track record of building strong client loyalty. Professional Appearance : A highly fashionable, well-groomed and professional appearance that aligns with the salon's brand image and style standards.