Customer Service (Freight Forwarding)

CUSTOMER SERVICE OFFICER (FREIGHT FORWARDING) Job Highlights · Good Working Environment · Career Progression Opportunities · 5 Days Work Week Responsibilities • Attend to customer, agent enquiries & complaints • Carrier negotiation & booking • Check sailing schedule and cargo status • Arrange trucking and stuffing • Prepare shipping documents for export & import (FCL, LCL , Cross Trade, Air Freight etc) • Assist in bill of lading (BL), certificates of origin (COO), cargo insurance, PM4, SI, MSDS and other cargo acceptance documentation • Co-ordinate & monitor shipment with carriers and clients • Process custom clearance & permit if needed • Send pre alert shipping documents & invoice to customer • Liaise with accounts dept to make payment to carriers • Verify vendor invoices with job no. to accounts dept for payment processing • Reporting of cargo issues • Support in all aspect of sales and operational activities • Assist in job closing and billing when required • General admin duties and other ad-hoc duties as assigned by the supervisor Requirements • At least Nitec/Diploma in Logistics/Supply Chain Management/Shipping or equivalent; • Good communication and interpersonal skills to develop strong working relationships (both internal and external); • Good problem-solving skills and able to work under pressure; • Well-organized, willing to learn, able to work in fast pace environment; • Able to work independently or in a team-based environment; • Proficient in MS Office applications, Portnet, Customs Permit; • At least 1 year of relevant experience in the import/export freight forwarding industry. Training is provided; • Bilingual in English, Mandarin to liaise with mandarin speaking associates; • Prior experience with freight/shipping customer service would be advantageous. • Full-Time permanent position Industry: Transportation / Logistics / Shipping Benefits & Other Info: Medical claim, AWS, Regular hours: Mondays to Fridays 9-6pm, Business Attire, Others