IT / Av Technician

Roles and Responsibilities: Handle inventory and asset management, conference room preventative maintenance, and e-recycling Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees Deploy and recover laptop and desktop images Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs) Utilize Inventory Data management software to maintain inventory accuracy and workflow Contribute to large scale global projects as needed Required Qualifications/Skills: Diploma / Degree and 5+ years’ related experience and/or training; or equivalent combination of education and experience Excellent written and verbal communications skills Ability to work in a large team with minimal supervision Capable of providing an outstanding user experience Knowledge of Inventory and IT Ability to excel in a fast paced work environment Ability to make sound decisions when faced with competing priorities Results oriented and can identify the steps to be taken to achieve objectives Preferred Qualifications: Past business operations experience Some customer experience background or familiarity