About this role
The technician will serve as the first point of contact for technical assistance, providing first-line support, troubleshooting issues remotely, and escalating complex problems while maintaining customer status updates. Key duties also involve managing the IT onboarding process for new hires, including hardware/software coordination and initial orientation sessions.
Candidates must have proven experience as a help desk technician with excellent technical knowledge and strong communication skills to effectively understand and resolve customer issues. Required technical expertise includes managing and troubleshooting Entra ID (Azure Active Directory) environments and familiarity with data protection laws like Singapore's PDPA.
What they're looking for
Technical AssistanceTroubleshootingRemote TroubleshootingIT OnboardingHardwareSoftwareIT Asset ManagementSoftware Licensing
Frequently asked questions
What does a IT Help Desk Technician at AvePoint do?
The technician will serve as the first point of contact for technical assistance, providing first-line support, troubleshooting issues remotely, and escalating complex problems while maintaining customer status updates. Key duties also involve managing the IT onboarding process for new hires, includ…
What skills does this IT Help Desk Technician role need?
Key skills for this role include Technical Assistance, Troubleshooting, Remote Troubleshooting, IT Onboarding, Hardware, Software.
How much does a IT Help Desk Technician at AvePoint pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this IT Help Desk Technician role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this IT Help Desk Technician role?
You can apply directly on AvePoint's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.