About this role
This role involves providing first-level support to internal users primarily through email and occasionally by phone, focusing on logging, tracking, and following up on support tickets for timely resolution. The individual will also assist with basic troubleshooting for common user issues and escalate problems to the appropriate technical teams when necessary.
No prior technical background is required as training will be provided, making this suitable for someone with a service mindset willing to learn. Essential requirements include good communication and interpersonal skills, being detail-oriented, and the ability to follow standard operating procedures, with a preference for Singaporean nationals.
What they're looking for
First-level SupportEmail CommunicationPhone CommunicationTicket TrackingIssue EscalationBasic TroubleshootingCustomer ServiceDetail-oriented
Frequently asked questions
What does a L1 Helpdesk Support at AvePoint do?
This role involves providing first-level support to internal users primarily through email and occasionally by phone, focusing on logging, tracking, and following up on support tickets for timely resolution. The individual will also assist with basic troubleshooting for common user issues and escala…
What skills does this L1 Helpdesk Support role need?
Key skills for this role include First-level Support, Email Communication, Phone Communication, Ticket Tracking, Issue Escalation, Basic Troubleshooting.
How much does a L1 Helpdesk Support at AvePoint pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this L1 Helpdesk Support role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this L1 Helpdesk Support role?
You can apply directly on AvePoint's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.