About this role
The analyst will provide technical support to end users regarding hardware and software issues, responding to, documenting, resolving, or escalating service tickets according to Service Level Agreements. They must uphold service level requirements and aim for continuous service improvement while potentially being on standby for on-call availability across varied shifts.
Candidates need a diploma from a recognized polytechnic, preferably in IT, along with prior experience in technical support and using ticketing systems. Essential qualities include excellent communication, customer service orientation, resourcefulness, adaptability, and proficiency with MS Office, with basic knowledge of JIRA being a plus.
What they're looking for
Technical SupportIncident ManagementService TicketsService Level AgreementsProblem AnalysisCustomer ServiceInterpersonal SkillsCommunication
Frequently asked questions
What does a Operations Support Analyst at AvePoint do?
The analyst will provide technical support to end users regarding hardware and software issues, responding to, documenting, resolving, or escalating service tickets according to Service Level Agreements. They must uphold service level requirements and aim for continuous service improvement while pot…
What skills does this Operations Support Analyst role need?
Key skills for this role include Technical Support, Incident Management, Service Tickets, Service Level Agreements, Problem Analysis, Customer Service.
How much does a Operations Support Analyst at AvePoint pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Operations Support Analyst role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Operations Support Analyst role?
You can apply directly on AvePoint's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.