IT Executive

RESPONSIBILITIES Be in charge of entire IT infrastructure for our client companies. Manage helpdesk operations by handling incoming and outgoing support calls to resolve customer incidents promptly and ensure closure. Installation, configuration, operation and troubleshooting of customer IT equipments and/or software Provide on-site technical support for issues that cannot be resolved remotely, ensuring timely resolution and minimal downtime. Design IT Infrastructure projects for implementation and support Support and implement IT projects by coordinating resources and applying advanced networking and cybersecurity knowledge. Enforce corporate IT standards, policies, and procedures to maintain governance over infrastructure architecture, security, and system administration. Perform periodic server health checks and security reviews to identify and mitigate risks proactively Execute network, server, and firmware upgrades and patching following technical whitepapers or implementation guides to enhance system reliability Monitor network and system health, conduct security reviews, and manage system backup and restore processes to ensure data integrity and availability Liaise with third-party software and hardware vendors for technical support and escalation to resolve complex issues efficiently Design, install, manage, monitor, and maintain corporate LAN, WAN, WiFi, and related equipment to support business connectivity needs Apply subject matter expertise to resolve operational issues within established guidelines and recommend effective alternatives Conduct IT training sessions for users to enhance their technical proficiency and promote best practices Recommend and implement improvements to IT services and support processes to increase efficiency and user satisfaction Manage Service Desk System by handling incidents, requests, and providing end-user support to maintain service quality Perform installation, configuration, upgrading, and removal of office automatio…