Customer Care Assistant

Company Overview Axil Scientific Pte Ltd has served Singapore’s life sciences research market since 1998, offering strong technical support, responsive customer care, and rapid turnaround. We specialize in sales, distribution, manufacturing, and channel management for life sciences. Job Summary Provide timely and effective customer service by responding to inquiries, resolving issues, processing orders, maintaining accurate records, and collaborating with internal teams to ensure customer satisfaction. Responsibilities Respond promptly to customer inquiries via email and phone to provide clear and accurate information Resolve customer issues efficiently to maintain satisfaction and support retention Assist in processing and coordinating customer orders and delivery schedules accurately Enter and maintain detailed and accurate customer data records for operational use Collaborate with internal teams to address customer needs and improve service quality Preferred competencies and qualifications Minimum Higher Nitec qualification with at least 1 year of experience in customer service roles Proficient written and spoken English to communicate effectively with customers and colleagues Background in Biology, Biochemistry, or Biomedical Science for enhanced understanding of life sciences products Ability to learn quickly and adapt to changing work environments while contributing positively to team efforts Experience using CRM systems to manage customer interactions and data Proficient in Microsoft Office applications to support administrative tasks