Raffles Hotel Singapore - Associate Sommelier

The Associate Sommelier is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. Primary Responsibilities Delivers Friendly and Efficient Wine Service Serves wine in efficient manner (in the right condition; glassware, temperature, etc). Assists Sommelier in offering wine options, offers wine advice and takes orders. Offers aperitif, upsell wine by the glass and bottle, offers after meal service. Is well presented and adheres to hotel’s grooming standard. Greets and farewells guests in a friendly, courteous manner. Focuses on the Guest Dining Experience Uses guest names when appropriate. Adjusts service to meet guests’ special requests and provides personalised service. Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. Looks for ways to upsell and adds value (e.g. suggesting another glass of wine, when first glass emptied). Works as Part of the Food & Beverage Service Team Accuracy in wine order taking. Timeliness in pick-up and delivery of wine and beverages. Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs and completing daily wine reports. Cleanliness and work safety in wine and service areas. Involvement in Wider Job Function Relationships Participates in training activities to improve wine knowledge and skills. Follows guidelines provided in colleague handbook. Understands emergency procedures, health & safety requirements. Maintains collaborative working relationships with colleagues and supervisors/managers. Performs any other duties that may be assigned by the Head of Department. Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program. Candidate Profile Knowledge and Experience Certificate or diploma in Hospitality or related field. Experience in Wine (e.g. Wine making, wine sales, Master court sommelier, WSET level 2 etc.). 6 months in a wine service position, or similar operations is preferred. Has Service or Retail experience. Possesses Wine, beverage and food knowledge through professional or personal interests (personal interest/ professional). Technical service skills. Interpersonal skills – communicates effectively with others. Proficient in written and conversational English. Reliable and consistent. Presentable and well groomed, adheres to Raffles Hotel Singapore grooming standards. Enthusiastic and energetic. Works as part of a team. Benefits of Joining Raffles Hotel Singapore 5-day Work Week. Duty Meals are provided. Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels. Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education. Medical and Wellness Benefit. Comprehensive Insurance Coverage. Local/Overseas Career Development & Growth Opportunities. Holistic Learning and Development Opportunities.