Quality Assurance Specialist

We are seeking a detail-oriented and analytical Quality Assurance Specialist to support quality management across warehouse, transportation, and last-mile delivery operations. Key Responsibilities Develop, implement, and maintain quality assurance procedures, standards, and controls across logistics operations. Conduct audits, compliance reviews, process inspections, and operational reviews to ensure adherence to SOPs, customer requirements, quality standards, and regulatory requirements. Monitor and analyze quality performance indicator data to identify quality and process improvement opportunities. Investigate quality incidents, non-conformances, damages, mis-shipments, and service failures. Conduct structured root cause analysis using methodologies such as 5 Whys and Fishbone Analysis. Develop, track, and validate corrective and preventive actions (CAPA) to ensure sustainable resolution of identified issues. Support continuous improvement initiatives focused on reducing errors, improving process effectiveness, and enhancing customer satisfaction. Facilitate process mapping and value stream mapping activities to identify operational inefficiencies. Create and maintain quality dashboards and reports using Excel, Power BI, Tableau, or similar tools. Maintain accurate audit records, inspection reports, incident reports, quality documentation, and corrective action logs. Support ISO 9001 quality management activities, certification audits, customer audits, and compliance reviews. Collaborate with Operations, Warehouse, Transportation, and Customer Service teams to implement quality improvements and share best practices. Provide quality-related training and guidance to operational teams as required. Requirements Diploma or Degree in Logistics, Supply Chain Management, Quality Management, or a related discipline. Minimum 2 years of relevant experience in logistics operations, quality assurance, or operational excellence. Experience in a 3PL, contract logistics, warehouse, or similar operational environment will be advantageous. Experience with ISO 9001 or similar quality management standards. Experience with Power BI, Tableau, or similar data analytics and reporting tools. Knowledge of process mapping, value stream mapping, Lean, Six Sigma, or Kaizen methodologies will be advantageous. Experience with WMS, ERP platforms, and operational reporting tools is preferred. Candidates with experience in logistics quality assurance, operational excellence, audit management, and continuous improvement are encouraged to apply.