Assistant Manager, Operations

We are seeking an experienced and hands-on Assistant Manager, Operations to provide tactical site and shift leadership across logistics, warehousing, transportation, and customer service operations. Key Responsibilities Provide tactical leadership across logistics, warehousing, transportation, and customer service operations to optimize process flow and operational efficiency. Develop and implement strategies to streamline inbound and outbound logistics processes. Identify localized cost-saving opportunities and support daily operating cost controls. Lead continuous improvement, waste reduction, and workplace safety enhancement initiatives. Manage day-to-day relationships with third-party vendors, including transport providers and manpower agencies, to ensure compliance with service level agreements (SLAs). Manage manpower requisitions, overtime approvals, and ad-hoc operational expenditures. Support the recruitment, selection, and performance management of supervisory and executive-level employees. Oversee annual stock takes and disposal approvals. Investigate cargo damage claims and major inventory discrepancies and support appropriate resolution. Conduct root cause analysis (RCA) for service failures and operational issues. Manage operational challenges, tight delivery deadlines, and periods of high volume effectively. Requirements Diploma or Degree in Supply Chain Management or a related discipline. Minimum 5 years of relevant industry experience. Strong vendor management, customer relationship management, and conflict resolution skills. Proven analytical and complex problem-solving abilities. Able to work effectively under pressure and manage tight operational deadlines. Forklift or VNA license and WSH certification license will be an advantage. If you are an experienced operations professional with strong leadership capabilities and a passion for driving operational excellence, we welcome your application.