Manager, Operations

We are seeking an experienced Manager, Operations to provide strategic leadership and oversee site-level operations within a contract logistics environment, driving performance, cost efficiency, customer satisfaction, continuous improvement, and compliance. Responsibilities: Lead daily warehouse operations by managing workflows, optimizing facility layouts, and integrating automation technologies to enhance efficiency Manage program P&L, control budgets, and allocate operational resources to meet business objectives Drive cost management by reviewing overtime, third-party expenses, procurement, and exploring alternative operational solutions Approve third-party costs, equipment requisitions, and purchase orders within financial approval limits to ensure fiscal responsibility Serve as the primary commercial and operational liaison for customers, supporting contract renewals and scope expansion Lead Lean Six Sigma projects, digital transformation, and continuous improvement initiatives to boost productivity and service quality Conduct performance reviews, forecast capacity, and plan manpower based on business volume trends and operational needs Ensure compliance with workplace safety and regulatory requirements including the Workplace Safety and Health Act, MOM guidelines, and SCDF regulations Support customer Quarterly Business Reviews and internal steering meetings by analyzing data and delivering executive-level presentations Utilize analytical models and data dashboards to inform operational strategies and support business decision-making Requirements: Degree in Business, Supply Chain, Logistics, or related discipline 5–8 years of managerial experience within the contract logistics industry Proven skills in P&L management, budget control, and resource allocation Experience leading Lean implementations and continuous improvement project Commercial acumen including understanding lease terms, pricing models, service level agreements, and penalties Proficiency in analytical modelling and data visualization tools such as Power BI or Tableau Strong strategic thinking, problem-solving, and operational leadership skills