Staff Product Specialist

Technical Product Management • Collect process / production / competitor data at customer site. • Scout and report new product ideas and innovation with the goal to enhance the product and service portfolio. • Provide support for AFC model introduction (launching, demo, Semi shows). • Conduct feasibility studies and sample bonding. • Engage in R&D projects during product definition / requirement engineering, In-house and customer testing. • Collaborate with R&D in defining new features and CIP requirements; both software and hardware. • Participate in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification). • Carry out internal acceptance test of new features and CIP developed by R&D. • Build up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers. • Define SW requirements (JIRA) for new modules and features (Requirement Engineering). Pre- & After Sales Support • Conduct evaluations, benchmarks and demos. • Support Sales and CPMs during Pre-Sales activities. • Establish good customer relationship on technical level with all key accounts assigned. • Provide Technical Info and Updates to CPMs and Sales. Technical Support, 2nd Level support • Coordinate and provide technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia (2nd level support). • Investigate issues at customer site and support Engineering team (Software & Hardware) for fast and short time to solution. Know How Transfer • Troubleshoot and maintain demo equipment if necessary. • Conduct training on existing and future FC platforms to FSE’s and customers.