Senior Incident Responder

About Blackpanda Blackpanda is a Lloyd's of London–accredited insurance coverholder and Asia's leading local cyber incident response firm, delivering end-to-end digital emergency support across the region. We are pioneering the A2I (Assurance-to-Insurance) model in cybersecurity — uniting preparation, response, and insurance into a seamless pathway that minimizes financial and operational impact from cyber attack. Through expert consulting services, response assurance subscriptions, and innovative cyber insurance, we help organisations get ready, respond, and recover from cyber attacks — all delivered by local specialists working in concert. Our mission is clear: to bring complete cyber peace of mind to every organisation in Asia, from the first moment of breach through full recovery and beyond. How We Work Blackpanda is a tech-enabled services team. We invest heavily in AI and are constantly pushing to do better, faster, and at scale. You are given freedom to use the approved tools in the team, but you are to take ownership of outcomes. We prefer smart work over hard work, welcome good ideas regardless of where they come from, and have deliberately kept red tape out of the way of innovation. If you want to join a team building the best response practice in Asia — and shaping the tools and methods that get us there — you'll be in good company. A note on levelling The final title will be determined by the depth and breadth of cybersecurity and incident response capabilities demonstrated throughout the interview process. If your experience sits near the edge of these levels, we encourage you to apply regardless. Your Mission: Senior Incident Responder As a Senior Incident Responder, you will lead engagements end-to-end — scoping new incidents, running the response, and seeing each case through to a defensible outcome for the client. You will typically carry multiple matters at a time (of standard complexity), guide junior responders through the work, and act as the senior technical voice in the room with clients. This is a hands-on leadership role. You are expected to deliver excellent work yourself, raise the level of work around you, and contribute back into the tools, playbooks, and processes that make the practice better over time. We want senior responders who think like operators and engineers — people who push the craft forward, not just keep the lights on. Core Responsibilities Leading Engagement Delivery Lead live incident response engagements end-to-end — scoping, containment, evidence acquisition, forensic analysis, and final reporting — across BEC, ransomware/DFIR, data breach, compromise assessment, insider, and digital forensics cases. Run the technical investigation across Windows, Linux, macOS, and cloud environments, making the call on direction and standing behind the quality of findings. Carry multiple concurrent engagements of standard complexity, balancing competing priorities and keeping each case moving without dropping quality. Own the integrity of the work on every engagement you lead — chain of custody, evidence handling, deliverable quality, and the client experience throughout. Scoping & Client Advisory Scope new incident response cases directly with clients — translating an ambiguous, high-pressure situation into a clear plan of action, deliverables, and commercial terms. Act as the senior technical point of contact for the client throughout the engagement, communicating findings, risk, and next steps with clarity and authority. Provide advisory input on remediation, recovery, and hardening, and recognise when to bring in additional capability — legal, insurance, or specialist services — to serve the client properly. Mentorship & Team Leadership Guide junior responders through live engagements — assigning work, reviewing output, and coaching them on tradecraft, client posture, and judgement. Share what you know — through writeups, internal training, walkthroughs, and on-the-job mentoring — so the team gets stronger case over case. Lead delivery through others when the situation calls for it: scoping the work, dividing tasks, holding the line on quality, and stepping in technically where it matters most. Building Tools & Processes Contribute to the continuous improvement of Blackpanda's playbooks, tooling, automation, and methodology — flag what is slow, brittle, or repeatable, and help fix it. Bring lessons from real engagements back into the practice so each case sharpens the next. Adop…